Refund policy

Return & Refund Policy

Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we will gladly assist you with a return or refund.

Return Eligibility

Returns are accepted only if:

• Wrong product delivered.
• Damaged product received.
• Manufacturing defect.
• Product significantly differs from the order placed.

Return Conditions

To qualify for a return:

• Notify us within 2 days of receiving the order.
• Product must remain unused.
• Original packaging, tags, manuals, and accessories must be included.
• Proof of purchase is required.
• Photos or videos may be requested for verification.

Items Not Eligible for Return

Returns will not be accepted for:

• Change of mind.
• Incorrect size selected by the customer.
• Products damaged after delivery.
• Used or washed products.
• Clearance or promotional products unless defective.

Exchange

Eligible products may be exchanged depending on stock availability.

Refund Process

After receiving and inspecting the returned product:

• Approved refunds will be processed within 7 to 10 working days.
• Refunds will be made through the original payment method whenever possible.
• If required, refunds may be sent via Bank Transfer, bKash, Nagad, or other approved payment methods.

Shipping charges are non-refundable unless the return is due to an error by Women Style Shop.